Retained Consultancy.
Ongoing support for confidence in your governance.
Why use retained consultancy?
If you are a small or medium sized provider and would like the support of an area manager, but cannot justify the prohibitive cost of employing someone, retained consultancy services could work for you.
We provide ongoing support in all matters compliance and governance to help you feel secure and confident that your service is delivering its services to a high standard.
You already have enough to deal with running and growing your business. Dealing with legal compliance on top is a very time and cost consuming process.
You’ll receive a service tailored to your individual business needs. Contact us or book in an initial discovery call to see how we can help.
Tailored to your requirements
Provider Information Return (PIR) Support
The PIR is an annual form CQC send to you which will ask you a range of questions they use to update their records and risk matrix. How you answer this form matters. If you do not provide enough supporting information or link the answers to the fundamental standards and regulations, this can trigger a monitoring call or even an inspection.
We can help support you in completing this form, including completing it on your behalf.
Mock Assessment
We undertake one comprehensive mock assessment per year. This can be increased if requested^.
You’ll receive a full assessment report as well as any recommendations and we can also help support you in the implementation of those recommendations if needed^.
Dedicated Consultant
You will always have access to a dedicated and named highly experienced consultant.
They will undertake all of your visits as well as support you in the implementation of any improvements if this is requested^.
^ Additional fees may apply
** Usage limits apply depending on service size.
Training & Coaching
We can provide training and coaching for teams, from executive and senior leadership, to operations managers and front line workers.
We offer training in a number of areas including quality governance, CQC standards, inspections and evidence requirements, medication management, medicines administration, and so much more.
Regular Governance Meetings
We can work with your Registered Manager or other senior leader to review key documents on a regular basis, depending on your needs. This could be monthly, bi-monthly, quarterly etc.
Key documents include:
Training Matrices
Medication Records
Policies & Processes
Care Plans and Risk Assessments
MCA and DoLS Records
Safeguarding Records
Feedback, Compliments, Complaints etc.
This allows you to be comfortable knowing your business is performing at a high standard and is ready for inspection at any time.
Ad-Hoc Support
By phone or email, your dedicated consultant will be able to answer and provide guidance to any query you may have**.
“Retained consultancy has been the biggest weight off of my shoulders. Knowing that we have a named professional who understands and supports our business to deliver a high standard of care is invaluable.”
— Partner, Care Home Group
