The 5 Key Questions CQC Inspectors Ask (and How to Prepare)

CQC inspectors assess services based on five key questions, known as Key Lines of Enquiry (KLOEs). Understanding these questions and preparing accordingly can help care providers achieve favorable inspection outcomes.

The Five Key Questions

1. Is the service safe?

• Are people protected from abuse and avoidable harm?

• Are risks assessed and managed effectively?

2. Is the service effective?

• Do staff have the skills and knowledge to deliver effective care?

• Is care based on best practice and evidence?

3. Is the service caring?

• Are people treated with compassion, dignity, and respect?

• Are people involved in decisions about their care?

4. Is the service responsive?

• Is care tailored to meet individual needs?

• Are concerns and complaints listened to and addressed?

5. Is the service well-led?

• Is there a clear vision and strategy?

• Are leaders visible and supportive?

Preparation Tips

• Self-Assessment: Regularly evaluate your service against each KLOE.

• Staff Engagement: Ensure staff understand the KLOEs and their role in meeting them.

• Documentation: Keep comprehensive records demonstrating compliance.

• Feedback: Gather and act on feedback from service users and staff.

Conclusion

By aligning your service with the CQC's five key questions, you can identify areas for improvement and demonstrate your commitment to high-quality care.

We can help your service achieve and maintain high quality CQC compliance. Contact us today to see how we can help support you in achieving excellence.